How Do Inmate Phone Calls Work?

In almost every facility, incarcerated people can place calls out but you cannot call in. They dial a number from an approved list, and you accept the call by following the prompts. Calls are recorded and monitored, so assume the conversation is not private.

Each state or facility contracts with a phone provider, such as Securus, ViaPath (formerly GTL) or ICSolutions. To receive calls you usually need an account with that provider and a prepaid balance, or the incarcerated person pays from their own commissary account. Look up your facility on the corrections website to see which vendor it uses.

Rates have dropped in recent years because of federal and state rate caps, and many states now offer low-cost or free calls. Fees still vary, and some vendors add account or deposit fees. Check the vendor's rates for your facility before adding money, and consider a bundle or plan if you call often.

Common reasons include an unpaid balance, a number that is not on the approved list, calls from a mobile phone blocked by the provider, three-way or forwarded calls, and facility lockdowns. Make sure your account is active and your number is registered with the vendor.

Many facilities also offer tablet messaging, video calls and email through the same vendors, and letters remain the cheapest and most private-feeling option. Our guides on emailing an inmate and writing a letter cover these.